Privacy Policy

What personal information does TCC collect when I visit its blogs, websites or apps?

In different areas of our Site, as appropriate, you may be asked to enter your name, email address or other details to help you with your experience. The College may also gather several other types of information when you access the Site.

Server Logs

College web server(s) gather server log information that include: Internet Protocol (IP) Address, User Agent information, date and time of access, and the URL accessed.

These logs are maintained by the College's third-party server hosting company and may be used for debugging and server usage statistics by the College and its agents or contractors.

The College also uses a content management system that may collect additional log information.

Google Analytics and AdWords

The College and its agents use the Google Analytics Platform in the operation of the Site. Google Analytics is a service provided by the third-party company Google, Inc.

The College may use the full Google Analytics package and may gather demographic data, IP address information, referrer information, click-through rates, traffic sessions, page views, metric information, and Google Analytics Advertiser Features in furtherance of Site effectiveness and performance.

Google Analytics collects data about your web traffic via cookies or anonymous identifiers, in addition to other mechanisms.

The College also uses Google's remarketing feature in AdWords, an advertising platform, to reach Users who have been to the Site before through marketing initiatives. The College uses this functionality as is necessary in its marketing operations. This means that Google may use Google cookies to display our ads to you across other websites or platforms based on your interactions or past visits to the College's Site.

Other AdWords features the College may use in its marketing initiatives include affinity audiences, custom affinity audiences, in-market audiences, similar audiences, and demographic and location targeting. Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users.

AdWords Policies

We use Google AdSense Advertising on our site. (Read Google's AdSense policies.) Google, as a third-party vendor, uses cookies to serve ads on our site. Google's use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet.

Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

We have implemented the following:

• Remarketing with Google AdSense
• Google Display Network Impression Reporting
• Demographics and Interests Reporting
• DoubleClick Platform Integration

We, along with third-party vendors such as Google, use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

Opting Out

You may opt-out of Google Analytics or Google AdWords remarketing.

To opt out of Google Analytics, please visit Google's Analytics Opt-out Browser Add-on.

To opt out of Google's use of cookies for advertising and remarketing, please visit Google's Ads Settings, or alternatively, you can opt-out of the use of these cookies through the Network Advertising Initiative opt-out page.

Lucky Orange Web Analytics Service

This site uses the Lucky Orange analytics system to help improve usability and the customer experience.

Lucky Orange may record mouse clicks, mouse movements, scrolling activity, and keystroke information that you voluntarily enter on this website.

Lucky Orange does not track this activity on any site that does not use the Lucky Orange system.

You can choose to disable the Lucky Orange Service. Note, that doing so will disable other features of the Lucky Orange system that this site employs such as 1-to-1 support chat.

Other tracking software

The College may use third-party tracking software in specific modules or sections of its site, including MyTCCTrack and social media tie-ins throughout the Site.

Secure, Hosted and Third-Party Systems

The College uses several secure, hosted, and third-party systems on the Site either directly or through hyperlinks to other domains. Within the secure locations of the Site, there may be other third-party applications or systems. Every third-party system, application, and site is bound by their own privacy policies and procedures, unless otherwise indicated.

Data gathered by these applications may be used and shared for their respective purposes in order to carry out the College's mission and operations. These systems may use cookies, require your College username(s)/password(s), require personal information, or utilize other mechanisms to function.

Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

When does TCC collect information?

We collect information from you when you register on our site, place an order, register for a class, subscribe to a newsletter, respond to a survey, fill out a form or enter information on our site.

How does TCC use my information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

• To personalize user's experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To analyze the Site or the other services and information about our visitors and users, including research into our user demographics and user behavior in order to improve our content and services.
• To improve our website in order to better serve you.
• To allow us to better service you in responding to your customer service requests.
• To administer a contest, promotion, survey or other site feature.
• To sell or market TCC products and services.
• To send periodic emails regarding your order or other products and services.

How does TCC protect my information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and who are required to keep the information confidential.

In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.

Does TCC use 'cookies'?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow). They enable the site's or service provider's systems to recognize your browser and capture and remember certain information.

We use cookies to:

• Help remember and process the items in the shopping cart.
• Understand and save user's preferences for future visits.
• Keep track of advertisements.
• Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.

If you disable cookies off, some features will be disabled. It won't affect the user's experience that make your site experience more efficient and some of our services will not function properly.

How does TCC use and share information it collects?

The College does not actively share information garnered from its Site, other than with the necessary employees or agents to maintain and carry out the Site and College's purpose.

However, because Tarrant County College is a public institution, some information collected from the Site, including summary server log information, emails, and information collected from Web-based forms, may be subject to the Texas Public Information Act. This means that the College may be compelled by law in some cases to release information gathered from its Site, servers, or properties.

Tarrant County College also complies with the Family Educational Rights and Privacy Act (FERPA), which restricts the release of education records. In general, a student's information may not be released to a third-party without the student's permission. Certain exceptions apply, including an exception that requires the College to release information in response to a lawfully issued subpoena. The College also may release "directory information" about a student unless the student has informed the College in writing that the student wishes to protect directory information from disclosure. Read more information on FERPA. Students may exclude the release of public directory information during registration.

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. It's also important to note that we allow third-party behavioral tracking.

What can I do about incorrect information?

The Texas Public Information Act, with a few exceptions, gives you the right to be informed about the information that the College collects about you.

It also gives you the right to request a copy of that information and request that the College correct incorrect information.

• Students may request corrections by following the process in the College's FERPA policy.
• Employees may request corrections by contacting the human resources department.
• All others may contact the College's Public Information Officer.

For additional information about the Public Information Act, please visit the website of the Texas Attorney General.

Does TCC's privacy and security policy extend to social media?

Social media platforms outside the College's domains (e.g., Facebook) are operated by third-parties and your interactions on and with those platforms are governed by those third-party privacy policies.

The College may link or incorporate functionality of social media platforms into the Site or provide links to social media platforms from the Site.

The College is not responsible for those third-party platforms or the privacy and security practices of those sites, including any social media presence by the College on those third-party platforms.

Does TCC's privacy policy extend to children under the age of 13?

When it comes to the collection of personal information from children under 13, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation's consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.

The Site is not intended to be accessed or used by children under the age of thirteen.

Are all links to outside websites on the TCC website endorsed by TCC?

This linking notice incorporates and is intended to be consistent with the State Website Linking and Privacy Policy, published by the Texas Department of Information Resources.

Links to non-Site URLs, both public and private, are provided as a service to our users and do not necessarily constitute an endorsement by the College. The College is not responsible for content found at these links and makes no representations, guarantees, or warranties.

Are there laws about what TCC can send to my email? (CAN-SPAM Act)

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

• Send information, respond to inquiries, and/or other requests or questions.
• Process orders and to send information and updates pertaining to orders.
• We may also send you additional information related to your product and/or service.
• Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with CAN-SPAM we agree to the following:

• NOT use false or misleading subjects or email addresses.
• Identify the message as an advertisement in some reasonable way.
• Include the physical address of our business or site headquarters.
• Monitor third-party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly.
• Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can email us at:

• Follow the instructions at the bottom of each email and we will promptly remove you from ALL correspondence.

Does TCC use security to protect my information?

Although no computer system is 100% secure, the College will use reasonable security measures to protect against the loss, misuse, or alteration of the information under the College's control.

Information Security requires your active participation. Please keep all College usernames and passwords assigned to you safe and secure.

Can TCC change its privacy policy?

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.