Payments Frequently Asked Questions

How do I access my account center?

To access your account, you must:

1. Log in to MyTCCTrack.
2. Select Student Account from the homepage.
3. Select Student Account Center/Pay Now link under Helpful Links.

If you have questions, you can contact your campus's Business Service's office, or our Information Center.

Video Tutorials

Watch our online tutorial videos to learn more about making payments or changes in your Student Account Center. (link will open in a new window; use your student login and password to access)

What does the Student Account Center do?

The Student Account Center is an online student financial system designed to help you better understand your student account activity.

Some of the features include:

• Payments by any major debit/credit card,
• Direct deduction from your bank account (personal checking or savings account),
• Payment plans, and
• Managing authorized user access.

Where is this Student Account Center located?

You can access the Student Account Center through the MyTCCTrack portal.

Select the Student Account and Student Account Center/Pay Now under Helpful Links. Authorized users will gain access using the link provided in their Authorized User Access email.

What if my authorized user pays for my education? How can they obtain access to my online Student Account Center?

The Student Account Center offers the ability for you to authorize access to a designated person(s) to view your student account.

To grant access to an authorized user, you will need to log in to the Student Account Center through MyTCCTrack.

Once in the Student Account Center, this option is found under the Authorized Users tab. Enter the authorized user's e-mail address and they will be sent personal login information. Authorized users will be able to log in to their individual account profile. (Link will open in a new window) Once logged in, they will have access to pay and/or view your student account.

Watch our video tutorial on how to add an authorized user.

How do I remove an authorized user's access?

If at any time you need to remove an authorized user's access, you can do so through the Authorized Users tab. Under the Current Authorized Users section, you will see the authorized users who currently have access to your account. To remove them from accessing your account, select the Delete option and confirm their access removal.

You can give them access again at any point in time. An authorized user's access can be reinstated by the student at any time.

Watch our video tutorial on how to delete an authorized user.

How do I make a payment?

Throughout the Student Account Center, you will see several Make A Payment options that will direct you on how to pay your balance. Click on any of these options and choose a payment method; you will be directed through the payment process.

Payments can be made with debit/credit card or direct deduction from your bank account (personal checking or savings account). Corporate checking accounts cannot be used to make online payments.

Watch one of our tutorial videos about making a payment with:

• Debit or Credit Card
• Electronic Check (ACH)

Jump to information about using payment plans.

Was my payment successful?

The following are options to verify a successful payment:

• A payment confirmation screen will appear immediately after a payment is made.
• You will receive an email confirmation of the payment.
• Check the Payment History under the Payments tab. A history of successful payments is available for review.
• Under the eStatement tab, select Recent Account Activity. Successful payments are generally posted immediately to accounts.

Can I store my payment methods for future use?

Yes. You will have the option to save that method during the payment process.

How can I edit or delete a stored payment method?

Under the My Profile Setup menu, select Payment Profile.

Edit or delete the desired payment method.

How can I add a payment method?

Under the My Profile Setup menu, select Payment Profile.

Edit or delete the desired payment method.

My stored credit card has expired. Can I change the expiration date on my stored payment profile?

Yes. Under the My Profile Setup menu, select Payment Profile.

Edit the appropriate card information.

Can a student use a payment method set up by an authorized user?

No. Only the person that sets up a stored payment method can use it. A student does not have access to see or use an authorized user's stored payment method. Likewise, an authorized user cannot use a student's stored payment method.

I tried to store a payment method and received the following message: "Payment method (account nickname), with the same account number already exists."

This often occurs when a credit card has expired and the card is no longer viewable as a payment method. However, the card information is still stored. To correct this, update the expiration date.

Under the My Profile Setup menu, select Payment Profile. Select Edit to change the expiration date on the expired card. That card will now be available to use.

Can I make partial payments for prior term balances?

You can make partial payments towards a prior term balance at any campus Business Services Office by cash, debit/credit card, money order or cashier's check. However, a hold/block on the student's account will not be removed until outstanding balance is paid in full.

How do I set up a payment plan?

You must be registered for classes and be eligible for the plan that is available.

To sign up for a payment plan:

1. Log in to MyTCCTrack.
2. Select Student Account.
3. Select Student Account Center/Pay Now, under Helpful Links.
4. Select the Payment Plans tab at the top of the screen.
5. Choose Enroll Now.
6. Pick an available term from the drop-down box.
7. Click Select to display the available payment plan description.
8. Select Continue at the bottom of the screen.
9. Select Display Schedule to show the installment amounts and their due dates.
10. Select Continue.
11. Enter payment information, if you're required to make a payment at this time. Then click Continue.

Note: Installments are automatically drafted on the due date.

Payment Plan Tutorial Videos

Watch our tutorial videos for more information on:

• Setting up a payment plan with a credit/debit card
• Setting up a payment plan with electronic check (ACH)
• Changing your payment method for your payment plan
• Paying an installment or paying off your entire payment plan

Should I set up more than one active payment plan for a term?

No. An active payment plan will automatically adjust to include any additional charges.

If the last installment of the payment plan has already been processed, the additional charges will have to be paid in full.

What if I sign up for more classes after I've set up my payment plan?

If classes are added after you make your initial down payment, your installments will be readjusted.

What if I signed up for a class and I decide before the semester starts that I don't want to take it anymore?

With a pay plan on file for a certain term, you will not be automatically dropped from any unwanted classes.

It is your responsibility to drop any unwanted classes.

Will I be dropped from my courses if I miss a draft/installment date?

No, you will not be dropped from a course if you miss a payment plan installment.

How do I change my saved payment method on the payment plan?

Do not attempt to change a payment method on an installment draft date.

To update your saved payment method,

Step 1: Add Your New Payment Method

1. Log in to MyTCCTrack.
2. Select Student Account.
3. Select Student Account Center/Pay Now, located under Helpful Links.
4. Select Payment Profile, located under My Profile Setup.
5. Select the Add New Payment Method drop down menu.
6. Choose your new payment method, and enter your account and billing information.
   • If you select Electronic Check, you will need to agree to ACH Payment Agreement.
7. Click Continue.

Step 2: Change Your Payment Method on Your Payment Plan

1. Select Payment Plans  in the navigation menu at the top of the page.
2. Make one of two choices:
   1. Change the payment method of individual installment:
      1. Select the icon under the Action column for the scheduled payment.
      2. Click Edit.
      3. Choose your preferred payment method from the drop-down menu.
      4. Click Save.
   2. Change the payment method of all installments:
      1. Select Update all methods.
      2. Choose your preferred payment method.
      3. Click Save.

Once method is added, a confirmation page will display.

How do I pay an installment or pay off an entire payment plan?

Installments are auto-drafted on the due date. However, you can pay an installment early or pay a missed installment, online, if draft is unsuccessful on installment date.

To pay an individual installment or pay off an entire payment plan,

1. Log in to MyTCCTrack.
2. Select Student Account.
3. Select Student Account Center/Pay Now, located under Helpful Links.
4. Select the payment plan you wish to pay on.
5. Choose either Pay Next Installment (to pay off next installment or a past due installment) or Pay Off Plan.
6. Click Continue.
7. Confirm or change your method of payment.
8. Click Submit Payment.

A message will display if payment was successful, and a receipt will be sent to your TCC student email.

When is the Maymester payment deadline?

Review upcoming payment deadlines.

What if I don't pay by the deadline?

You are subject to being dropped for non-payment.

However, it is ultimately your responsibility to drop any courses for which you no longer want to be registered.

If I only registered for a Maymester course, how do I pay for it?

You can pay in full through one of the following options:

• Online through MyTCCTrack, or
• In person at a campus Business Services.

You can also set up a payment plan.

Review payment deadlines.

If I've registered for both Maymester and summer semester courses, how do I pay for my Maymester course only?

To pay for your Maymester course only, visit a campus Business Services.

Another option is setting up a payment plan, but your payment plan will include all of your summer courses, including Maymester.

If I'm expecting financial aid, do I still need to pay for my Maymester course?

Yes. To pay for your Maymester course, visit a campus Business Services.

Another option is setting up a payment plan, but it will include all of your summer semester courses, including Maymester.

If I am certified for full Post 9/11 benefits, do I still need to pay for Maymester?

You may disregard this notice unless you are registered for a TCC Plus course.

If I am Post 9/11, how can I pay for my Maymester TCC Plus course fee only?

You must pay for TCC Plus course fee in person at a campus Business Services.

I paid off my balance. When will the restriction be removed?

Balance restrictions are ended nightly for Student Accounts with an overall zero balance. If the restriction is not removed by the next day, contact Business Services (link will open in a new window).

I am unable to register. It says that I have a Business Services HOLD. What should I do?

Log into MyTCCTrack, select the term showing a balance for details. To pay your balance in full, select the Pay Now link in yellow ribbon at the top of the page. Visit our Payments FAQ page for instructions on how to make a payment.

When is the summer payment deadline?

Review upcoming payment deadlines.

What if I don't pay by the deadline?

You are subject to being dropped for non-payment.

However, it is ultimately your responsibility to drop any courses for which you no longer want to be registered.

Do I need to pay for my classes if I plan to have my job pay for my classes?

It depends.

If it's before the payment deadline

If you have not submitted your third-party sponsor documents to Business Services, you will need to before the payment deadline.

Learn more about steps for submitting third-party sponsor documents.

If it's after the payment deadline

If you submit your third-party sponsor documents after the payment deadline, it is recommended you pay online through MyTCCTrack.

You can also choose to:

• Pay in person at a campus Business Services, or
• Set up a payment plan.

I just applied for FAFSA. Will financial aid pay for my courses?

If you are not awarded financial aid by the payment deadline, you may need to set up a payment plan.

Check your eligibility status with the Financial Aid office.

I have an exemption/waiver. Will it cover my summer class cost?

More than likely, yes, but check with the Admissions and Registrar Office to make sure it is processed before the payment deadline.

If I am certified for full Post 9/11 benefits, do I still need to pay for summer classes?

You may disregard this notice unless you are registered for a TCC Plus course.

If I am Post 9/11, how can I pay for my TCC Plus course fee only?

You must pay for TCC Plus course fee in person at a campus Business Services.

If I only registered for a Wintermester course, how do I pay for it?

You can pay through one of the following options:

• Online through MyTCCTrack,
• Setting up a payment plan, or
• In person at a campus Business Services.

Review payment deadlines.

If I've registered for both Wintermester and spring semester courses, how do I pay for my Wintermester course only?

To pay for your Wintermester course only, visit a campus Business Services.

However, you can also set up a payment plan, but it will include the rest of your spring semester courses.

If I am expecting financial aid, do I still need to pay for my Wintermester course?

Yes. To pay for your Wintermester course, visit a campus Business Services.

You can also set up a payment plan, but it will include the rest of your spring semester courses.

If I am certified for full Post 9/11 benefits, do I still need to pay for Wintermester?

You may disregard this notice unless you are registered for a TCC Plus course.

If I am Post 9/11, how can I pay for my Wintermester TCC Plus course fee only?

You must pay for TCC Plus course fee in person at a campus Business Services.

Can an authorized user also speak to a TCC representative about my account?

Yes, as long as there is a Federal Education Rights & Privacy Act (FERPA) waiver on file at the Registrar's Office.

What is TouchNet?

TouchNet is an online financial software entity in which TCC has formed a partnership with to remotely and securely manage the new Student Account Center through its third-party site. TouchNet is the industry leader in providing secure payment and access to student account information. For more information, visit TouchNet (link will open in a new window).