EasyRide Program

Who is eligible to participate in the EasyRide Program?

You must be enrolled in 3 credit hours or 48 continuing education contact hours (equals 4.8 CEUs) and must have a current, activated TCC student identification card.

The following groups are not eligible to participate in the EasyRide program at this time:

• College for Kids
• Senior Education
• Dual Credit
• Early College High School

Based on agreements with current Dual Credit and Early College High School partners, transportation needs for those students already have been met.

Can I only ride for free when I am going to or from a TCC location?

You can use your student ID card for traveling anywhere the local bus service goes, seven days a week.

You can also ride:

• Daily: Trinity Metro On-Demand rideshare vans and TEXRail
• Monday–Saturday: Trinity Railway Express (TRE) from Fort Worth to CentrePort Station

What Trinity Metro services can I access with my student ID card?

Your student ID card will give you access to ride any of the following:

• Trinity Metro bus routes
• Trinity Metro On-Demand rideshare vans
• TEXRail
• Trinity Railway Express (TRE)
  • You can ride free of charge on TRE trains between Fort Worth T&P Station and CentrePort/DFW Airport stations. Any travel east of CentrePort/DFW Airport (Dallas County) will require a pass that can be purchased directly from the free GoPass app.

The fares will be paid by TCC.

We also accommodate our certified paratransit riders.

Where can I get my student ID card activated?

If your student ID card was made after April 16, 2018, your card is ready to go! Your card should have an asterisk in the upper corner.

If you have a student ID card from before April 16, 2018, you'll need a new student ID card from a campus Copy Center.

Visit a campus Copy Center to pick up student ID cards.

How soon can I use my student ID card once I have it?

Your information appears in the student ID system one hour after class registration. TCC reports enrollment eligibility to Trinity Metro on specific days each month.

How do I use the GoPass app?

The GoPass app will help you plan your trip on Trinity Metro buses, trains and Trinity Metro ONDEMAND rideshare vans within select Tarrant County communities.

You may also follow our written instructions on how to use the app.

1. Open the GoPass app on your device.
2. Select Plan Your Trip at the top of the screen to open the map.
3. Enter Locations
   • Type in your starting and arrival locations.
4. View Available Rides
   • A list of available rides and map route will appear on your screen.
5. Start Booking
   • Select the Start Booking button in the blue box.
6. Confirm Ticket & Request Ride
   • A toggle button labeled I already have a ticket will appear at the bottom of the screen. Slide it to the right until it turns green.
   • Your TCC ID card is your ticket, so ensure you have it with you to show the driver upon boarding.
   • Select Request Ride Now in the blue box to proceed. This message will appear once the toggle button is green.
7. Ride Confirmation
   • Your app screen will display a message indicating that ONDEMAND is searching for the best ride for you.
8. Track Your Ride
   • A green box will appear at the top of the screen confirming that your ride is on the way, along with the estimated time of arrival. The lower part of the screen will provide all necessary details regarding your ride, including departure and arrival locations, times, driver information, and contact details.

Our visual guide on how to book a ride using the GoPass app may be helpful. (PDF)

Watch How to Request On-Demand In the GoPass App.

When will my enrollment eligibility be reported to Trinity Metro?

TCC will report enrollment eligibility to Trinity Metro on the first three Fridays in May, August and December. May reports will include summer enrollment, August reports will include fall enrollment and December reports will include spring enrollment.

In addition, TCC will report enrollment eligibility to the Trinity Metro on the first and third Mondays in January through April, June through July and September through November.

Are paratransit services available through the EasyRide Program?

Yes, paratransit tickets are available through the Trinity Metro paratransit service. Services are available for students with a verified disability that prevents them from riding regular city bus service.

How to Request Service:

1. Review the Trinity Metro Paratransit program to learn more
2. Complete the ACCESS Application Form available at Trinity Metro Paratransit Service. If there are issues accessing this form, contact the Trinity Metro ADA Compliance Officer by email or by phone at 817-215-8700.
3. Receive certification from Trinity Metro ACCESS.
4. Complete the Trinity Metro Paratransit Ticket Request Form

Once your enrollment and certification are verified, 40 tickets will be mailed to your address on record.

For more questions,

• Email EasyRideProgram@tccd.edu
• Call the EasyRide Program at 817-515-1410
• Call the TCC Information Center at 817-515-8223

What should I do if my student ID card is damaged/lost?

Please replace your student ID card as soon possible at the campus Copy Center. Replacement cards costs $10.00.

The bus driver claims there is a problem with my student ID card. Now what?

Visit the campus Copy Center to validate the card. Copy Center staff will only be able to validate the student ID card.

If your card does not work, you will need $2 to ride the bus or train one way. TCC will not provide reimbursement.

If the problem is not related to validation, discuss enrollment or ask any questions about the program by:

• Visiting a campus Admissions and Registrar Office,
• Calling 817-515-1410, or
• Emailing EasyRideProgram@tccd.edu.

What about Trinity Metro TEXRail and Trinity Railway Express (TRE)?

Eligible students can ride TEXRail or TRE to stops in Tarrant County at no cost.

Can I use Trinity Metro's On-Demand rideshare vans?

Student ID cards allow you to use Trinity Metro On-Demand rideshare vans at no additional cost. Your rides are free both when you begin your ride within a Trinity Metro On-Demand boundary and when you transfer from another Trinity Metro service.

How to Book Your Rides

You can book rides straight from your phone and get picked up in minutes.

1. Download the GoPass app and set up your account.
2. Select the Ticket button in the bottom left corner of the GoPass app. This indicates that you are paying by ticket when booking your ride.
3. Then, when you board the rideshare vehicle, show your student ID card (which acts as your Trinity Metro Local Ticket) to the driver for validation.

You may only book a ride with Trinity Metro when you arrive in the boundary where you will be boarding the van. Future bookings from outside the boundary are not possible.

Visit the Trinity Metro maps to see boundary maps.

What if I need to ride more than one bus?

If you need to ride more than one bus or any combination of on-demand rideshare vans and rail services to reach your destination, your activated ID works for all Trinity Metro trips. Be sure to swipe your ID card when boarding each bus.

How do I use my student ID card to pay my fare?

Board the bus and swipe your student ID card in the farebox—your card will work from left or right and front or back. Don't be shy about asking the operator for assistance!

Similarly, present your student ID card to TEXRail and TRE conductors or to any Trinity Metro On-Demand rideshare drivers.

How do I know which bus to ride?

There are many tools available to help you plan your trip:

• Visit the Trinity Metro website to access a full system map and individual route schedules.
• Printed versions are also available at TCC campuses.

Return to the top of the page for bus routes.

What is a MINIMOVER?

Trinity Metro's MINIMOVERS are passenger vans used on select routes in which ride counts don't necessarily require a full-size bus.

You can take either the MINIMOVER or the full-size Trinity Metro bus with your student ID card to get to your desired location on the available routes.

How do I know where to get on the bus?

All bus stops are marked with a bus stop sign that includes the stop number, which route serves the stop and Trinity Metro's Customer Care phone number.

Allow plenty of time and make sure the bus operator can see you. Some stops have shelters and/or benches for your convenience.

How do I get off of the bus?

Know which stop you need and then pay attention to the visual and audio announcements on board the bus. When your stop is announced, pull the yellow cord or push the yellow panel to signal your stop. Both stop devices can be found on the sides of the bus interior along the windows.

Is it safe to ride the bus?

Yes, customer safety is a top priority at Trinity Metro. Trinity Metro bus operators are trained to watch for suspicious behavior and have best practice procedures to follow to keep all passengers safe. As you would do anywhere, always be aware of your surroundings

How long does the program last?

The partnership is currently scheduled for 12 months. To participate in the program, you must be a registered TCC student and meet eligibility requirements.

How do I get in touch with Trinity Metro?

The Trinity Metro customer service phone info center is open seven days a week at 817-215-8600.

What if I have more questions?

For more questions,

• Email EasyRideProgram@tccd.edu
• Call the EasyRide Program at 817-515-1410
• Call the TCC Information Center at 817-515-8223