Student Login and Password Help

How do I log in for the first time?

You will need to know your student ID number for your first time logging in. Reference earlier email communications or student records to retrieve your student ID number.

1. Go to:
   • MyTCCTrack
   • my.tccd.edu email
   • Hello!TCC
2. Enter your my.tccd.edu email address (firstname.lastname@my.tccd.edu) for your username
3. Enter your default password
   • Default password: Tcc + 7-digit student ID + 6-digit Date of Birth (MMDDYY)
   • Example default password: Tcc1234567010191
4. Update your password. Please review TCC password requirements for assistance below.
5. Register for Self-Service Password Reset
6. Continue with login

What are the password requirements?

Your password must include:

• One upper case letter
• One lower case letter
• 12 characters in length

Your password cannot include:

• Your name
• Your birthday
• Your student ID number

The login screen says my email/username does not exist. What do I do?

Complete the account recovery form.

Once you've completed this form and your account has been recovered, you'll receive log in instructions via the personal email you provided.

What if I don't know my password or need to change it?

If you've set up self-service password reset, then you can reset your password online.

If you can't change your password online, call Tech 24/7 at 817-515-8324.

How do I set up self-service password reset (SSPR)?

To make your account SPPR-ready, you must:

1. Go to the password reset registration page.
2. Enter your TCCD email address (firstname.lastname@my.tccd.edu) and password.
   • Your password must include:
     • One upper case letter
     • One lower case letter
     • 12 characters in length
   • Your password cannot include:
     • Your name
     • Your birthday
     • Your student ID number
3. Set up and verify your authentication methods.
   • We recommend setting up more than one authentication method. For example, if you lose your phone but chose it as your authentication tool, you'll still be unable to access your account.
   • Option 1: Phone Authentication
     • Set this option to another phone number that you have access to, such as a cell phone that can receive a text or a call.
     • Phone verification can be completed by receiving a text message or a phone call. For the password reset it does not matter if the registration was done via text message or phone call.
     • When to use text message? Text message are typically received in the U.S. within one minute. In other countries it can take much longer, or you don't receive the text at all. You are required to type in the 6-digit verification code. Text message can cause extra costs depending on the plan you have with your telecom provider.
     • When to use phone call? For the phone call you have only to press the pound key (#) and you do not have to type in any verification code. Some people see this as more convenience over the text message method. Phone calls can cause extra costs depending on the plan you have with your telecom provider.
   • Option 2: Email Authentication
     • Set this option to an alternate email address that you can access without using the password you want to reset.
   • Option 3: Security Questions
     • Choose from the approved list of questions for you to answer. You can't use the same question or answer more than once.
4. Select finish.

You can now use self-service password reset to reset your password without calling the Help Desk. Follow our visual guide to setting up self-service password reset (PDF)Listen.

Am I required to set up multi-factor authentication (MFA)?

Yes. To meet cybersecurity mandates set by the federal government, students are required to enroll in multi-factor authentication to access TCC accounts and systems.

Learn how to set up multi-factor authentication at TCC.

What if I don't know my username, or what should I do if I'm getting an incorrect username error?

If you don't know your username or are receiving an error of "This username may be incorrect", go to What's my user name? to verify your current username.

I can log in to Hello!TCC but when I try to make a payment or access another application, I get an error that the link isn't working. What does this mean?

This means you've used the same browser to access other accounts. In most cases, clearing your browser's history/cache before logging in again will fix this problem.

What if I still need help?

If you experience an issue, please call Tech 24/7 at 817-515-8324.